Return policy

Thank you for shopping at Oroap! We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our return policy below:

1. Return Window

You can return any unused and unopened product within 30 days of receiving your order for a full refund or exchange.

2. Conditions for Returns

To be eligible for a return:

  • The product must be unused and in its original, unopened packaging.
  • Returns must be initiated within 30 days from the date of delivery.
  • Any item that is damaged or opened will not be accepted for return.

3. Return Process

To initiate a return:

  1. Contact us at [email protected] with your order number and the item(s) you wish to return.
  2. Our customer service team will guide you through the return process and provide you with a return authorization number and shipping instructions.
  3. Please pack the item(s) securely in the original packaging and return it to the provided return address.

4. Return Shipping Costs

  • For domestic returns, you are responsible for the return shipping costs unless the product is defective or damaged upon arrival.
  • For international returns, you will also be responsible for the return shipping costs, and any customs duties or taxes.

5. Refunds and Exchanges

Once we receive your returned item and verify that it meets the conditions above:

  • Refunds: We will process your refund to the original payment method within 7-10 business days. Please note that shipping fees are non-refundable.
  • Exchanges: If you would like to exchange your product for another item, we will send you a replacement once the return is processed.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. We will provide you with a full refund or replacement at no additional cost. Please include photos of the damaged product when contacting us.

7. Non-Returnable Items

Certain items are not eligible for return, including:

  • Products that have been opened or used.
  • Products that have been personalized or customized.

8. Contact Us

If you have any questions or need assistance with your return, please contact our customer service team:

  • Email: [email protected]
  • Phone: (859) 415-8591
  • Address: 207 Arceme Ave, Lexington, KY 40505,US

We strive to make your shopping experience with Oroap as smooth and enjoyable as possible. If you need further assistance or have concerns about your order, we’re always here to help!