Shipping policy

Thank you for shopping at Oroap! We are dedicated to delivering your order in a timely and efficient manner. Please review the details of our shipping policy below:

1. Shipping Locations

We offer global shipping to a wide range of countries. No matter where you are, you can enjoy the benefits of our premium hair care products.

2. Shipping Methods and Costs

We offer three shipping options to suit your needs:

Standard Shipping

  • Estimated Delivery Time: 7-15 Business Days
  • Order Price: $0 - $59.99 USD
  • Shipping Cost: $7.90 USD

Expedited Shipping

  • Estimated Delivery Time: 3-7 Business Days
  • All Orders: $15.90 USD

Free Shipping

  • Estimated Delivery Time: 7-15 Business Days
  • Order Price: $60 USD and above
  • Shipping Cost: $0 USD

3. Shipping Times

  • Expedited Total Delivery Time: 4-10 business days
  • Standard Total Delivery Time: 8-18 business days

The above shipping times are estimates and may vary depending on factors such as your location, weather conditions, or shipping carrier delays. We do our best to ensure your order reaches you as quickly as possible, but please note that delivery dates are not guaranteed.

4. Order Processing

All orders are processed within 1-3 business days. Once your order is shipped, you will receive an email with tracking information. Please note that delivery times are subject to change based on external factors such as holidays, weather, and shipping carrier issues.

5. Tracking Your Order

Once your order is processed and shipped, we will send you a tracking number to help you monitor your package’s journey. You can check the status of your shipment on the carrier’s website using this number.

6. Customs and Duties (For International Orders)

For international orders, please note that you may be subject to customs duties, taxes, or fees based on your destination country. These additional charges are the responsibility of the customer. We recommend checking with your local customs office for further details before placing an order.

7. Lost or Damaged Shipments

In the rare case that your order is lost or damaged during shipping, please contact us at [email protected]. We will work with the carrier to resolve the issue and ensure your satisfaction.

8. Address Accuracy

Please ensure that the shipping address you provide is complete and correct. Oroap is not responsible for delays or lost shipments due to incorrect or incomplete address information. If you notice an error, please contact us immediately to update your details before the order is shipped.

9. Contact Us

If you have any questions or need assistance with your order, feel free to reach out to our customer service team:

  • Email: [email protected]
  • Phone: (859) 415-8591
  • Address: 207 Arceme Ave, Lexington, KY 40505,US

Thank you for choosing Oroap! We look forward to providing you with the best hair care products and delivering them to you as quickly as possible.