Terms of service

Welcome to Oroap! By accessing and using our website oroap.shop, you agree to be bound by the following Terms of Service. Please read them carefully. If you do not agree to these terms, please refrain from using our site.

1. General Information

Oroap provides high-quality hair care products including shampoos, conditioners, scrubs, and more, designed to keep your hair healthy and vibrant. Our website offers an easy way for you to shop for these products, and we strive to ensure you have a pleasant shopping experience.

2. Product Information

We make every effort to ensure that product descriptions, pricing, and availability are accurate. However, we do not guarantee that all the information on our website is error-free. Product images and colors may vary slightly depending on the device you're using.

3. Order Processing

Once you place an order with Oroap, we will process your order promptly. Orders are typically processed within 1-3 business days. You will receive a confirmation email once your order has been processed and shipped. If you experience any issues or delays with your order, we will notify you immediately.

4. Shipping

We offer global shipping to most countries. Shipping costs and delivery times will vary depending on the destination.

  • Standard Shipping: Typically takes 7-15 business days.
  • Expedited Shipping: Typically takes 3-7 business days.

We are committed to ensuring your products are delivered to you as quickly as possible, but please note that external factors such as customs and weather can occasionally affect delivery times.

5. Pricing and Payment

All prices listed on Oroap.shop are in USD. Payments for orders can be made through the payment methods available during checkout, including credit cards and PayPal. We ensure secure payment processing to protect your financial information.

6. Returns and Exchanges

If you're not completely satisfied with your purchase, we offer a return and exchange policy for items within 30 days of receiving your order. To be eligible for a return or exchange, the product must be unused and in its original packaging.

For more details on how to return or exchange an item, please visit our Return Policy page.

7. Privacy and Security

Your privacy is very important to us. When you shop at Oroap, we collect personal information such as your name, email, address, and payment information to process your order. We never share your personal details with third parties unless required to do so by law.

For further information, please refer to our Privacy Policy.

8. Customer Support

If you have any questions or need assistance with your order, please don’t hesitate to contact our customer service team:

  • Email: [email protected]
  • Phone: (859) 415-8591
  • Address: 207 Arceme Ave, Lexington, KY 40505,US

Our customer service team is available Monday through Friday from 9:00 AM to 6:00 PM (PST) and will respond to your inquiry as quickly as possible.

9. Modifications

We reserve the right to update or modify these Terms of Service at any time. All updates will be posted on this page, and we encourage you to review these terms regularly to stay informed about any changes.

10. Contact Us

If you have any questions about these Terms of Service or need further information, please feel free to reach out to us. We’re happy to help!

Thank you for choosing Oroap for your hair care needs. We appreciate your business and look forward to providing you with top-quality products!